SHIPPING & RETURNS POLICY

Complimentary Regional Fulfilment (UK, EU & USA)

All limited edition fine art prints include complimentary tracked shipping. Orders are produced and dispatched directly from our specialist print laboratories located in the United Kingdom, European Union, and United States. This guarantees fast local delivery, lower transit emissions, and zero customs duties.

1. Production & Dispatch Timelines Every photograph is custom printed upon order using archival Hahnemühle Photo Rag 308gsm paper. Because each print is individually produced, numbered, and accompanied by a hand-verified Certificate of Authenticity, production times vary depending on presentation: • Unframed Fine Art Prints: Production typically takes 4 to 6 business days prior to dispatch. • Custom Framed Fine Art Prints: Precision mounting, hand-framing, and seal-curing require 7 to 10 business days prior to dispatch. You will receive an automated dispatch notification containing a direct tracking code as soon as your parcel leaves our fulfillment lab.

2. Shipping Regions & Transit Times To guarantee strict museum-quality presentation and safe, zero-customs local transit, we restrict fulfillment strictly to the following destination zones: • United Kingdom (London Lab): 2–4 Business Days — Complimentary • European Union (Düsseldorf Lab): 3–7 Business Days — Complimentary • United States (US Lab): 4–8 Business Days — Complimentary

*Note: Statement Tier (70 x 70 cm) prints are supplied unframed in heavy-duty reinforced postal tubes due to courier glass dimensions and safety restrictions for large-format art.

3. Local Production & Customs Exemption

Because every order is routed and fulfilled directly within its destination territory (UK orders ship from London, EU orders from Düsseldorf, US orders from our US lab), all orders arrive locally with no customs delays, import duties, or surprise import tariffs.

4. Damaged in Transit & Replacement Guarantee

In the rare event that your package arrives with visible exterior damage or internal defects affecting the print or frame, we offer an immediate, hassle-free replacement free of charge under our Transit Guarantee.

To request a replacement:

1. Contact us within 7 days of delivery at graeme@graemeshipton.com.

2. Attach clear digital photographs displaying:

   • The damaged area on the artwork or frame

   • The full physical print showing the edition number

   • The damaged exterior packaging box or tube

3. Upon verification, a replacement edition print will be rushed through production and dispatched at no cost to you. You will not be required to return the damaged item.

5. Returns & Exchange Policy

Because each fine art piece is a custom-made, made-to-order limited edition item, we cannot accept returns, exchanges, or cancellations due to change of mind once production has commenced.

If you experience any issues regarding order accuracy, defective craftsmanship, or delivery anomalies, please reach out directly—we are dedicated to ensuring every collector is completely delighted with their piece.

CONTACT

Email: graeme@graemeshipton.com

Website: www.graemeshipton.com